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Browse the Legal Framework ntwin Stands Behind

Everything we publish here — from how we collect your data to how we handle account disputes — is written to be readable, not buried in legalese.

Jurisdiction-Aware TermsData Retention PolicyAccount Rights OutlinedDispute Resolution PathTouch 'n Go, GrabPay, Boost dan FPX Covered
ntwin Browse the Legal Framework ntwin Stands Behind
HUBUNGI PIHAK LEGAL

Open a Legal Query with Our Compliance Team

If you have questions about your rights under these terms, want to request a copy of your personal data, or need to raise a formal complaint, reach our compliance desk through any of the channels below. We aim to acknowledge all legal enquiries within one business day and resolve them within fourteen.

Team online

E-mel Pematuhan

Send a written legal request to our compliance address. Include your account ID and the specific clause or right you are enquiring about so we can route it to the correct team without delay.

Live Chat Sokongan

Our live chat agents are available around the clock and can escalate a legal or privacy matter directly to the compliance team during your session, without you needing to send a separate email.

Borang Aduan Rasmi

Submit a formal complaint via the structured form inside your account portal. The form timestamps your submission and generates a reference number you can use to track progress at any stage.

BAGAIMANA KAMI MENGURUSKAN DATA

Switch On Account Security and Privacy Controls

Your data is held on encrypted servers and is never sold to third parties. We describe below exactly how each aspect of your account and personal information is handled, retained, and protected…

Pengumpulan Data

We collect only what is necessary to operate your account — name, contact details, payment method identifiers for Touch 'n Go, GrabPay, Boost dan FPX, and session logs. No additional profiling data is gathered without your explicit consent.

Penggunaan Kuki

Cookies on ntwin serve session management and performance analytics only. You can adjust cookie preferences in your browser at any time; essential cookies required for login cannot be disabled without affecting account access.

Keselamatan Akaun

Two-factor authentication is available for all accounts and we strongly encourage you to activate it. Login attempts from unrecognised devices trigger an email alert and a temporary hold until you confirm the session is yours.

Tempoh Penyimpanan

Personal data is retained for as long as your account remains active, plus the statutory period required by the jurisdiction governing your account. After that window closes, data is deleted from our live systems and anonymised in backups.

Hak Akses Pengguna

You may request a full export of the personal data we hold on you at any time through the account portal. We provide it in a structured, machine-readable format within seven business days of your verified request.

Cara Meminta Perubahan

To correct, restrict, or delete your personal data, submit a request through the compliance form or email our data protection contact directly. We confirm receipt within one business day and action the request within fourteen.

Browse Answers to Common Legal Questions

These questions address what our terms mean in practice for your account, your data, and your rights. If your question is not covered here, the compliance team is reachable via the channels listed in the section above.

Your account is governed by the jurisdiction specified in our licensing documentation. Where local law in Malaysia permits access, Malaysian consumer protection rules run alongside our terms and are not displaced by them.

Yes. Submit a data-access request through the account portal or email the compliance desk with your account ID. We deliver a structured export within seven business days of verifying your identity.

Log in to your account portal and use the profile-edit section for most fields. For fields that cannot be self-edited, such as your registered name, contact the compliance team directly and we will process the correction within fourteen business days.

Transaction identifiers and amounts are logged for fraud prevention and regulatory purposes. They are retained for the statutory period applicable to your account's jurisdiction, then deleted from live systems and anonymised in backup archives.

Closing your account does not immediately erase all records. We retain data for the legally required period after closure, then delete it. You will receive a confirmation email when deletion is complete if you request one at closure.

We email you before any material change takes effect, describing what has changed and why. A dated archive of previous versions stays accessible inside your account portal so you can review exactly what the terms said before any update.

Use the formal complaint form in your account portal to open a dispute. It generates a reference number and timestamps your submission. Our compliance team acknowledges all disputes within one business day and targets resolution within fourteen.